Last Updated: 2024
Thank you for choosing Jack Automotive! We’re dedicated to providing you with the best shopping experience, which includes delivering your orders in a timely and secure manner. This Shipping Policy outlines our shipping procedures, estimated delivery times, and related information.
Order Processing Time
Orders are typically processed within 7 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer several shipping methods to accommodate your needs:
Standard Shipping: Estimated delivery within 3 to 7 business days. This option is available for domestic and international orders.
Express Shipping: Estimated delivery within 24 business hours. This expedited option is available for both domestic and international orders.
Free Shipping: Orders above $1000 qualify for free standard shipping within United States. Please note that delivery times may vary based on your location.
Shipping Fees
Shipping fees are calculated based on the selected shipping method, delivery address, and order weight. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s progress. Please allow up to 3 hours for the tracking information to become available after receiving the email.
Shipping Delays
While we make every effort to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may cause slight delays. We appreciate your understanding in such situations.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may be charged by your country’s customs agency upon arrival. These charges are the responsibility of the recipient and are not included in the item price or shipping charges.
Shipping Address
Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders delivered to incorrect or incomplete addresses.
Order Modifications and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order is processed and shipped, modifications may not be possible.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory solution.
Contact Us
If you have any questions, concerns, or inquiries regarding our shipping policy, please don’t hesitate to contact us at us support@jackautomotive.shop