Last Updated: 2024
Thank you for shopping at Jack Automotive. We strive to offer high-quality products and a smooth shopping experience. However, we understand that sometimes situations arise where you may need to return or exchange an item. This Refund and Return Policy outlines our procedures for handling returns, exchanges, and refunds.
Returns and Exchanges
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging.
Please follow these steps to initiate a return or exchange:
Contact Us: Reach out to our customer support team to inform us about your intention to return or exchange the item. Please provide your order number and a description of the issue.
Approval: Our customer support team will review your request and provide you with further instructions. A return/exchange may be approved based on the condition of the item and the reason for return.
Return Packaging: Pack the item securely in its original packaging, including all accessories and documentation. We recommend using a trackable shipping method to ensure safe delivery.
Shipping: Ship the item to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to an error on our part.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method. Please allow 7 business days for the refund to be reflected in your account.
Please note the following:
Shipping fees are also refundable. We will provide full refund to customers.
Refunds are issued for the item’s purchase price.
Refunds are processed in the same currency as the original purchase. Any differences due to exchange rates are the customer’s responsibility.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will provide instructions for returning the item, and we will either replace it or issue a refund, based on your preference.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to. Customized or personalized items may also be non-returnable unless there is a manufacturing defect or error.
Contact Us
If you have any questions, concerns, or inquiries regarding our refund and return policy, please don’t hesitate to contact us at support@jackautomotive.shop